The impact of remote working in SaaS

Aug 23, 2021

The SaaS industry has been a massive beneficiary of the move to remote working after COVID-19. But is it good news for young people starting their careers? Let’s find out more.

The COVID-19 pandemic affected almost everyone in the world, mainly for the worse. However, if one area of the economy has done well out of this crisis, it’s the SaaS industry. But, there are two sides to the story. While SaaS companies have thrived and are still thriving as we move towards remote working as standard, people working in the industry, especially new starters, may be struggling. 

In this article, we’ll look at how the SaaS industry has benefitted from the effects of the pandemic. We’ll also look at the advantages and disadvantages of remote work.


How remote working boosts the SaaS industry

During the pandemic, every industry that could possibly do it sent their staff home and got them working remotely. To make it work, companies invested in SaaS products. They purchased business accounts for solutions like Slack, Zoom and Microsoft Teams to allow their staff to communicate. They bought security products to safeguard their data and monitoring software to keep track of how much work everyone was doing, and that’s just for starters. This was great news for SaaS businesses, which reported unprecedented results. For example, revenues at Zoom went up 367% year-on-year.

We’re now over the worst of the pandemic, in the UK at least, with most people vaccinated. But, so many companies across a broad range of industries have decided that remote work is here to stay. They are asking their staff to stay at home permanently, or implementing a hybrid system where team members come in for a certain number of days per week. It’s no surprise, as it enables companies to save money on office space. For the SaaS industry, it’s even better news, as more companies and more people need the solutions they provide.

So it’s clear that remote working is a benefit for SaaS companies. But what about the people that work in the industry? There are pros and cons, especially for young people just starting out in SaaS.


Advantages of remote working in SaaS

If you work in the SaaS industry and your company has asked you to work from home for some or all of the week, you will gain several benefits.

Firstly, thanks to cloud-based SaaS technology, you can do everything at home that you can do at work. You have the tools on your computer to be a success, whether that’s data platforms, sales enablement, CRM or anything else. You also have messaging and video software to keep you in touch with your team and your managers. Being at home will not stop you from performing and achieving great results.

Next, working from home gives you more time in your week to do what you enjoy. Before remote work, you were probably spending 1-2 hours a day commuting. Now, you have the flexibility to spend more time with your loved ones or to enjoy hobbies and sports. This realignment of your work-life balance could do wonders for your mental wellbeing.

Finally – and this is especially relevant for young people getting started in the industry – you save money. When you work at home, you don’t have to pay for train fares, expensive coffees and sandwiches or any of the other trappings of working in the city. 


Disadvantages of remote work for young people in SaaS

However, there are some bad points to working from home, particularly if you’re just beginning your career.

If you don’t have the space in your home to work effectively, or you can’t separate your working area from your living area, working from home can be difficult. If you’re working in your bedroom in a shared flat, for example, you don’t get much of a break from those four walls.

There is also the social aspect. Working in a fun job in a big city in your twenties is great fun. You work hard and play hard, forging friendships that stay with you for the rest of your career. But, if you only see your team on Zoom and not in real life, it’s tough to make the same connections. A survey of US college students about to join the workforce found that 56% were worried about missing out on social relationships with their co-workers.

Remote work is supposed to give you a better work-life balance, but many people working from home find that they’re actually working longer hours, as their phone and email is always on. If you’re new to the industry and looking to impress, you could find yourself working too hard and burning out.

Finally, one of the advantages of office life is that you’re engaged with your company culture. You can connect with people outside of your team who can serve you well in your career, inside your company and externally. Your leaders get to know you on a personal level and can better identify ways for you to progress. This is so much harder in a remote environment.



What can be done to make remote work more palatable for young people joining the SaaS industry? It all comes down to companies making a conscious effort:

  • Leaders must respect their team’s working hours. Emails sent in the evenings and at weekends can cause anxiety, even if they don’t require an immediate answer
  • Companies must offer support to their remote teams around mental wellbeing
  • Companies must make every effort to maintain the social aspect of working, including in-person social meet-ups where possible. Leaders must take time to get to know their new starters on a personal level
  • SaaS companies must continue to train their staff and help them plot a career path


The SaaSLeads solution

At, we recruit, develop and deliver SDRs to your organisation, ready to produce excellent results in your sales team. 

Our extensive training programme teaches SDRs to generate excitement around the impact your product brings. They will learn how to move your prospects through a structured sales process that results in more won deals. 

To find out more, contact us by filling out the form below.


Lena Miah

Lena is our Marketing Executive here at She is versed in all things marketing and loves creating thought provoking, inspirational, and informative pieces for the company. 

Lena was born and raised in London. She has a passion for all things words and completed a BA degree in Journalism at the University of Roehampton. 

When she isn’t keeping the company blog in tip top condition she can be found in a yoga class or checking out the London food scene, but if the food isn’t up to par she could bake it all herself. 

You can find Lena on LinkedIn here 

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